Trai — not transfer my connection to my location - gtpl

Address: A 702, Kaveri Sangam, nr. Shilaj Cross Road, S. P. Ring road, Shilaj, 380058

I am a existing customer of gtpl and recently (2.5 months back) i have shifted to new house. I am trying to transfer my existing cable connection to my new location but, yet i didn't get it.

I did follow to their local operator named "samir" mobile number "[protected]" since last 2 months but, he keeps saying will give connection in two days, this week but, still there is no connection given.

I tried to connect to their nodal office and nodal office lco but, they are keep saying to contact to gtpl area operator and they can't do anything.

After so many tries, i got connected to their customer care and they are now saying take noc latter from previous operator of gtpl where i was stay previously.

I have taken connection from gtpl and i don't care who is operating to where. They should be responsible to serve customer in each area. It is not my job to go and take noc and why noc, i am still a consumer for gtpl. If they have any internal agreement they should do this not me.

Please help me to get out of this. I looks like helpless here.

My details:
Name: rajvirsinh zala

Add: a 702, kaveri sangam, shilaj cross road, s. P. Ring road. Ahmedabad

Set top box number: gtplc[protected]

Register contact number:[protected]

Please find below email communication done with gtpl representatives.
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Dear sir/mam,

Greetings!!!

We apologize for the inconvenience that may have been caused to you due to the issue.

This is to bring in your notice that, your catv package has been working through operator line, we requesting you to please coordinate with your operator or visit our local unit office.

Thanks & regards,

Your support - csd

Gtpl hathway ltd.

Email - [protected]@gtpl.net

Website - www.gtpl.net

From: rajvir zala [mailto:[protected]@gmail.com]
Sent: 26 july 2019 11:07
To: nodalofficer. [protected]@gtpl.net; nodalofficer guj ; your support
Subject: re: not able to get connection since last 1 month

Hello abhishek,

I dont know how to get out of this. I tried to get connection since last 45 days and still there is no response from gtpl operator/customer care.

Here is the case: (You can go through the email chain)

1. I tried to contact gtpl operator local to our area samir "[protected]" but, he is just keep saying 2 days / week since last one month.

2. I contact your nodal office email "nodalofficer. [protected]@gtpl.net" and they just suggest to go to customer care.

3. I contact customer care and they took my information and now they say go to local office.

So, basically now i am at same point from where i start. I dont know what is the purpose of support team if they are not able to solve this kind of problem.

Can you please help here to get out of it?

My details:

Name: rajvirsinh zala

Add: a 702, kaveri sangam, shilaj cross road, s. P. Ring road. Ahmedabad

Set top box number: gtplc[protected]

Register contact number:[protected]

I hope you can help me here.

Thanks,

Rajvir

On fri, jul 26, 2019 at 10:57 am rajvir zala wrote:

Hello there,

As you gone through my whole email chain, you will know that i already tried to contact gtpl operator samir "[protected]" but, there is no progress on my request since last 45 days,

And now, you are telling me to visit local office. Please tell me for what this support system is build. If i still need to go to office for support and i will be ready to go there but, as in my email there is no progress by your operator.

Thanks for your kind support and i will go further on it for sure.

Thanks,

Rajvir

On thu, jul 25, 2019 at 4:53 pm your support wrote:

Dear sir/mam,

Thank you for contacting gtpl e-mail helpdesk

We apologize for the inconvenience that may have been caused to you due to the issue.

With reference to your trail e-mail, we request you to co-ordinate with your operator or you can also visit our local unit office as they will be able to assist you better for the same.

Thanks & regards,

Your support – csd-2

Gtpl hathway ltd.

Email - [protected]@gtpl.net

Website - www.gtpl.net

From: rajvir zala [mailto:[protected]@gmail.com]
Sent: 25 july 2019 12:40
To: your support
Subject: re: not able to get connection since last 1 month

Thanks for your response.

Please find details as below:

Name : rajvirsinh zala

Set top box number: gtplc[protected]

Address: a-702, kaveri sangam, nr. Shilaj cross road, shilaj, ahmedabad: 380058

Register contact number:[protected]

Please let us know if you need any further information. Also, it would be very helpful if you can process asap.

Thanks,

Rajvir

On mon, jul 22, 2019 at 5:09 pm your support wrote:

Dear sir/madam

Thank you for contacting gtpl e-mail helpdesk

We apologize for the inconvenience caused to you due to this issue.

With reference to your e-mail, we request you to provide us with below mentioned mandatory details so that we can serve you in better way in this regard and provide you an early resolution.

Name :

Set top box number:

Address:

Register contact number:

Thanks & regards,

Your support - csd

Gtpl hathway ltd.

Email - [protected]@gtpl.net

Website - www.gtpl.net

From: rajvir zala [mailto:[protected]@gmail.com]
Sent: 22 july 2019 14:29
To: your support
Cc: nodalofficer guj
Subject: re: not able to get connection since last 1 month

Hello there,

Very sadly i need to write you here as i am trying to get cable connection of gtpl since last 1 months. I repeatedly call your operator samir (Contact no:[protected] and he is just keep saying me 1 day or 2 days or this week.

I dont know how to deal with this situation. Can you please do needful here?

My details:

Name: rajvirsinh zala

Add: a 702, kaveri sangam, shilaj cross road, s. P. Ring road. Ahmedabad

Also, i tried to connect to your customer care two to three times and all time they just say "all executives are busy..." and i waited for 5 mins but, i never get connected to customer care service.

Thanks,

Rajvir

On fri, jul 12, 2019 at 2:16 pm nodalofficer guj wrote:

Dear customer,

Thank you for contacting gtpl nodal desk.

We apologize for the inconvenience caused to you in this matter.

Kindly call on our toll free number[protected] or toll number[protected] or write us on [protected]@gtpl.net to log your connection inquiry.

We request for your kind co-operation in this matter.

Thanks & regards,

Nodal officer desk - csd

Gtpl hathway ltd.

2nd floor, sahajanand shopping centre, opp, swaminarayan temple, shahibaug. Ahmedabad.

Mobile :- +91 [protected]

Email - nodalofficer. [protected]@gtpl.net

Website - www.gtpl.net

From: rajvir zala [mailto:[protected]@gmail.com]
Sent: 12/07/2019 12:04 pm
To: nodalofficer. [protected]@gtpl.net
Subject: not able to get connection since last 1 month

Hello kapil mistry,

Very sadly i need to write you here as i am trying to get cable connection of gtpl since last 1 months. I repeatedly call your operator samir (Contact no:[protected] and he is just keep saying me 1 day or 2 days or this week.

I dont know how to deal with this situation. Can you please do needful here?

My details:

Name: rajvirsinh zala

Add: a 702, kaveri sangam, shilaj cross road, s. P. Ring road. Ahmedabad

Also, i tried to connect to your customer care two to three times and all time they just say "all executives are busy..." and i waited for 5 mins but, i never get connected to customer care service.

Thanks,

Rajvir

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