[Resolved] Trai — number portability, [protected] upc id223586 | |||
Hello sir I am ashok kumar pandey, alternate mobile number [protected], Upc id223586, number to port [protected] from idea to reliance communication. I was one of the consumer of idea cellular, on 2nd august 2017 evening i got a call from one of reliance agent (Reliance communications partner channel, voice bpo, a-17 ground floor, 60 foota road pul pehladpur, new delhi, tel-[protected], [protected] mr. Ranak) to port the number, i agreed to port. They sent mr. Brijesh [protected] at my house, he collected my documents along with my current photograph and 300/- rupees from me and gave me a sim card of reliance (Sim card number is[protected]. I received one sms on 16/08/2017 from reliance communication that my number has been activated but when i inserted my sim card into my mobile it did not received any signal. I visited one of the reliance shop at karampura, near milan cinema hall, delhi-110015, i paid 100/- rupees and got i new sim card[protected]) and also gave my aadhar card copy and a photo, but still no result. My number ([protected]) was deactivated from idea cellular but from reliance communication they have not activated my number. Though. Then after i tried to contact the people who had callled me to port my number but they are not even picking up my phone. I am mentioning the mobile number who have called me..[protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]. Meanwhile i got some call from one of the above number and came to know that the sim card number or photo is mismatching, i don't know the exact reason why my sim is not working, but i am suffering a lot for trusting tele-callers. I have tried to communicate with almost all of these above number but they are not either receiving my call or not cooperating with me to resolve this issue. I want resolution please help me. I have sent my concern @ rcomappellateauthority. [protected]@relianceada.com, Socialmedia. [protected]@relianceada.com, Rcomnodalofficer. [protected]@relianceada.com, [protected]@relianceada.com, Gsm. [protected]@relianceada.com, [protected]@trai.gov.in But no one is communicating with me to solve my problem. Please i am requesting you to resolve my problem. Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved TRAI customer support has been notified about the posted complaint. | |||
 1 Comment | |||
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications
Thanks for your reply but my concern is getting increased day by day as neither the (Reliance communications partner channel, voice bpo, a-17 ground floor, 60 foota road pul pehladpur, new delhi, tel-9310999666, 8468067926 mr. Ranak, mr. Brijesh 9953918160) tele-caller nor any one from Reliance Communications customer service team is cooperating or communicating with me to resolve my problem. I have sent my concern @ rcomappellateauthority. [email protected],
Socialmedia. [email protected],
Rcomnodalofficer. [email protected],
[email protected],
Gsm. [email protected], [email protected], several time but all my efforts were in vain, I did not get any response from any of the above channel, It is almost one month that I am facing this problem and no solutions were given by Reliance Communications.
I am getting a consolation response from Reliance Communications only in this forum stating that "We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns"
I am requesting you to please look into the matter and solve it, it is my very important number as it is my primary number
Regards
Ashok kumar pandey
9818750286