Trai — Payment issue regarding new connection

Address:

Tatasth online

Dear sir,
This is regarding the new connection of tata sky booked online on 15/05/2021.
After payment of Rs.1812/- was made through the BHIM app, the tatasky
site did not work and the process was interrupted.
It was confirmed by the BHIP app that the money had been deposited in
the beneficiary account. BHIM
generated
receipt is attached herewith for your kind reference. In this
regard, enquiries made from nodal officer are being provided below.
1. Card# - Money was sent by BHIM app
2. Date and time stamp - 15/05/2021, 9.35 pm
3.Auth code -
4.Amount - Rs.1812/-
5.Transaction ID[protected]
6. Authenticator !
7.Merchant PAN ! ---- Billdesktatasky
8.RRN # !
9. customer name - Mithlesh Kumar
10.MID tatasky - -

I have had several communications and almost 10 days have passed. The
issue is still unsolved. Kindly look into the matter
and revert at the earliest.
Thanking you
with regards
Mithlesh kumar
Email.[protected]@gmail.com