Trai — port of number [protected]

I have Idea postpaid connection number[protected] at Chandigarh. I want to port that number to Airtel . I tried thrice with Airtel Vendors. My Thumb impression registered with Addhar Card was taken by Two Vendors Respectively in this month but Idea Post paid refuse to do despite my payment of advance bill. Thereafter i also approached Idea showroom at Sector 28, Chanidgarh to change it even on the Idea Prepaid. I personally went there with my Adhar Card but they refused to do so and told me to come after 4 Days as it is company policy. The official noted my request for port but refused to port it on the idea showroom despite my Physical Presence. I am suffering . My Son also requested them month ago to do the Port of my number from Sector 28, Chandigarh Idea outlet . AT That time the officials told him to come with his father and they would do the needful but when I Went to same idea showroom they again told me to come after four days. I also shoot down their version in my Phone. For me the company is on fault and required to be punished for undue trade practice.
Satinder Singh
House no 89, Sector-28-A, Chandigarh