Trai — port out from airtel

Address:	Mumbai City, Maharashtra, 410206
Website:	Airtel

I had requested for a port out from airtel on 1st December. I was told that the sim will get deactivated within 7 days and I will be able to install the new sim card. After 7 days, when I called they told that the sim will deactivate ehen I make the payment. The payment was due on 24 th December but I was asked to pay it on 8th December without even using any data . But still i made the Payment. They so told that the sim will get deactivated at midnight after I make the payment. This did not happen then I made another call afte two days . They told me that the request has been cancelled or expired. They asked me to generate a new request and that after generating the new request the sim will get dactivated in 3 days. I asked them to place a new request. Now today i.e when I called they told me that they don’t have any request of port out.
The place where I stay . I literally have no network in the room. This is highly inconvenient for me. I have placed 7 calls in total and evertime I am told something different. I am being harassed to the next level. They ask for reasons of port out and that they will send an executive to check the network. Basically they don’t want to let me port out of airtel. This is against my rights . The only option I found that could help me is contacting you people. Please help me regarding this matter. Also . I will be visiting Spain for a study tour in 11 days. For this reason I had requested for port out such a long time ago. Plwase make sure that these operators do not trouble the customers like this.