Trai — porting not done since 15 days

Address:

Nagpur, Maharashtra, 440001

I have opted for porting mobile no. [protected] from reliance to airtel postpaid connection on 15th nov. 17. I have received a request no.[protected] and the verification was done on the same day. Since 10 days past i have requested on the customer care email id, greviance id and ombudsman authority email id's but none had even replied.

Today another request id o.[protected] was generated and the customer care support told me to wait for another 5 days and in between a new sim will be given shortly.

The executive and the local manager failed to reply to my queries and did not have a proper answer over the same, i have paid rs. 60 extra to avoid any rejection but still no such activation is been done.

Either it is the fault of the company or the exective/managers who have not handled the issue properly.

Due to this delay and deficiency in service i have suffered great loss as well as mental harassment.

Please look into the matter...