Trai — problem in selection of new pack of d2h as trai new rule

Worst service ever i have seen by any dth service provider. I too agree that videocon d2h is intentionally not provided their toll free customer care no. And if provided than the call mostly not connected, if connected then they put on hold for long hours and automatically disconnect the call. Overall doesn't care for their customers.
This videocon company violate the trai new rule and not provide service as per rule
Website also showing always errors, there nodal officer no always not connected
So tell me how can i select my new pack company nor receive any calls nor there site working no proper solution.
I want from trai to take strict action against d2h so that they don't dare to play with customers money and time.
Thanks and regards,