Trai — register a complaint against videocon d2h

Address:

Faridabad, Haryana, 121001

Respected Sir/Ma'am,
I registered a complaint to Videocon D2h(nodalofficer.[protected]@dishd2h.com, [protected]@d2h.com) with customer id[[protected]] onTuesday, 5 February, 2019, 12:42:41 PM IST. Since from last 4 Years, i am facing n no. Of issues regarding services of videocon d2h, which includes wrong deduction, frequent i recharged but not able to used services. i activated my new plan (popular monthly pack and additional six channels) but on 04-feb19 i take loan from ivr but it was not reflect in my account and i received message from the to transfer the amount of 35rs into my accout but next morning it lapsed with no reason plus i recharged of 100rs 05-feb-19 still not reflect in my account. i called n no. of times in customer care but not connected plus they only making updated their server most of the time or only i hear ivr of videocon.
Please help me for the same as soon as possible.