Trai — service stopped by airtel telecom

Address:	Hyderabad, Andhra Pradesh, 500081
Website:	google

Hi,
Name: lakshmi narayana eruvuri
Mobile number : [protected]
Operator: airtel
Circle:andhra pradesh

Airtel was stopped both incoming and outgoing services for me and sending messages as mandatory recharge for incoming calls even having balance in my account outgoing calls not going.
Will you please confirm is there any rule for need to pay or recharge for incoming calls.