Trai — threatening with customer

Address:	Pune, Maharashtra, 411027
Website:	[email protected],

My number is [protected]

my number is [protected]

I am Pankaj Bhosale customer of vodaphone prepaid from 29/11/16 & was using postpaid connection of vodaphone from last 5 years. As there was no use so i like the service of vodaphone so i migrate my number in prepaid. As i got the offer from Airtel in 399 unlimited call so i wanted to port my number to airtel but then i recieved a call from vodaphone that they will give the same offer to me that too 15 days befrore. So today on 29/9/17 at 10:14pm i just call the customer care number to just conform the offer & i also got the offer of 398 unlimited calls & daily 1 gb data pack for 84 days in vodafone for [protected]. i was expecting the same offer to my [protected]. But the customer care executive refused to give such type of offer. So i requested to not to cancel my port out requested that too the customer care refused & said that i cant port out from vodafone till 15 days & then the executive & transfered my call to senior executive i thought i will get the resolution but the senior executive Avinash employee id 479122 branch serco from yervada as these details provided by the employee itself & threatened me by saying you will not get this offer from vodafone specially yo can also mail to T R A I or else to our nodal office.
I was shocked for a while to here this language from Vodafone senior executive . i felt the executive was challenging me. i also said sorry is there any mistake from me but the executive was not in a mood to listen & the executive was not also respecting me & was not using professional language as the customer care Executive should use on call while taking calls. As i am also working As a customer care executive for Idea i too work in voice process i have the knowledge of how to deal with the customer. As i respect other customer but today i only faced this kind of issue.
I hope you got my concern what exactly is my issue. Waiting for your reply.

Thanking You,
Pankaj Bhosale