Trai — trai guidelines violation by videocon d2h

Address:

Chennai, Tamil Nadu, 600091

I am subscriber of videocon d2h[protected].
1. Please note iam unable reach videocon d2h customer care no for the last one week. However i have with great difficulty got them thrice to activate my choice of channels & each time they give an excuse that they are unable to do it from their end.
2. Neither their webpage or their infinity app is working for me to login & hence i too cannot choose my channels.
Some package is added where in i am forced to pay rs. 344/-, prior to it my monthly payments was much less than 250/-.
After this, new rule implementation customers are harassed to pay more & get less channels only. And where is the point as u quote "my pack, my choice". Many o[censored]s are left with no choice at all. Hope to get a quick response on my complaint. Please take strict action on all the dth as i have the same issue with tatasky also & pl revert.