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Trai — videocon d2h... setup box problem

Address:520011

My d2h id[protected].. Regarding setup box problem and my complaint numbers[protected],[protected],[protected]. Every time am asking about my problem they are giving new complaint number saying that previous complaint is closed. How can they close my complaint without solving the problem. This displays their irresponsibility. Imagine children at home, given their summer holidays and the only entertainment they had now is this bloody d2h.
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My Service Provider give proper service and all Sport chennal not comes before 16/04/2019 to 22/04/2019
My Conection is Jio Independence,
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I had taken Independent TV freedom offer connection in last year November but from last 15 Day's none of the channels are coming getting error "STB is not active. Please contact the operator" Ref ticket number logged with Independent TV is 300420. I had escalated to Nodal team also but no response from them.
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I am paying Rs 154 for basic plan + 18% gst . But cable operator taking extra Rs 35 as his commission charge. Why it is so. Rishikesh (uttarakhand) Triveni digital cable operator.
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Videocon ID No 52942797
selected channels not seen, no response from service provider. from last 3-4 days I called them lot but they never took any action on my complaint.
Reply
d2h Customer Care's response, Apr 25, 2019
Dear Mohan,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
d2h Customer Care's response, May 11, 2019
Dear Mohan,

We hope that our team connected with you and was able to assist you in the best possible way. Do let us know if you need any assistance in the future.

Thanks & regards
Dear Suresh,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards
Reply

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