Trai — wrong commitment during number port

Address:

Gurgaon, Haryana, 122017

Hello trai,

On 13th oct i joined idea service provider from vodafone (Using mnp), during documentation submission to idea sales team they offered me 499 plan with all below benefits along with 1st one-month rent free (Also they send all below details through sms for record purpose, i have enclosed same in this ticket as well).

Plan details:
Unlimited 499 plan
Unlimited calling local and std
Unlimited calling in roaming (Outgoing and incoming)
Unlimited sms
Unlimited data with 4g speed

But, now they denied to provide committed benefits, i also locked complaint to idea customer care on same day “
Request number c[protected]”, but until today i didn’t get any resolution.

Now i have only you as hope, so please help me to fix my issue.