[Resolved]  Travel Guru — Booking not done at hotel, no refund given or alternative given, false promises made

Address:

Bangalore, Karnataka

I had booked two rooms in Spring Dale Resort, Munnar (Booking ID TGU[protected]) on 18th April for check-in on 1st May and check-out on 7th May. However when I called the hotel on the 21st, the hotel said that they have not received any booking from Travelguru and that all rooms have been sold out. On calling your customer care, I was told there was a problem and that the hotel has asked 48 hours of time. I called again on Wednesday, 23rd and was told you need time till 2pm Thursday. Then on Thursday I was asked for some more time - till 2pm on Friday - saying that if by that deadline Spring Dale did not confirm the booking, you would arrange for an alternate or refund me the money. By Friday 2pm, no one called so I called at 3pm and was again asked for time till 6pm. There was no call again so I called at 8pm and was sent a mail saying that I would get a call from a manager at 10am today. Again there was no call. PLEASE NOTE THAT THERE HAS BEEN NO CALL OR EMAIL WHATSOEVER FROM YOUR END. ALL THE EMAILS I HAVE RECEIVED FROM WERE SENT WHEN I CALLED CUSTOMER CARE AND ASKED FOR IT EXPLICITLY WHILE I HELD THE CALL. I HAVE MADE AT LEAST 10 CALLS TO YOUR CUSTOMER CARE OF 30 MINS DURATION EACH AT THE LEAST.