Travel Guru — Cancellation after booking confirmation

Address:	Bangalore, Karnataka
Website:	www.consumercomplaints.in

Dear Sir/Madam, I logged into travelguru.com and saw that there were 2 rooms available at Masinagudi - The Wild resort, I booked immediately on 28th and got the confirmation mail booking ID TGU[protected]. Next day I paid 5896/- by cash receipt # [protected]/travelguru order ID [protected]and again the ci got confirmation mail with details of the Hotel. The telephone number which they had mentioned was not working, so i called travel guru agent and got the mobile no. When i called The Wild they mentioned they don't have any mails/confirmation from Travelguru. Then I started following up with TraveGuru Agents and later on 30th evening they mentioned my booking stands cancelled as they could not reach out the Hotel. It was just an harassment me to go through the calls, following up, travelguru never bothered to call and inform. they were ridiculous, not worth while company to take care of the customer. They started offering me gift voucher for Rs.500/- when I shouted more they offered Rs.1000/- voucher and later they said you could go to any hotel and claim the reimbursement for the diff amount. It was disappointing to my family and also because of these guys I didnt make any alternative arrangements. Now I think this is what could be called money rotation, they collect money from customer keep in bank and probably take interest as the refund happens only after 5 working days or may be they show more booking go to the angel investors and show them how popular they are and beg money from them. I request an action to taken against such companies so that they dont cheat or harass customers. Hope to see some action. Thanking you, Yours' Sincerely, Manjunath Mallaiah +91 [protected]