Travel Guru — cancellation without intimation

Address:

Mumbai City, Maharashtra

Dear Diksha, It was very unfortunate and unprofessional from your part that after confirming the booking and accepting payments you have cancelled the booking without the intimation to me. Consider a situation if I would have travelled to Pushkar with your voucher and the hotel is all booked ? My pro active approach made me communicate with the hotel and confirm the reservation.Your claim to technologically advances site is questionable to the core. You took good 5 days to revert after my call to your call centre alarming about this situation. You/the person called me was quite unapologetic and sounded that it is a routine affair with your site. On exploring the internet about complaints there are loads of such complaints about your portal and associated cheating/false promises by your site. I would have appreciated if after this fiasco, somebody would have helped me to find another hotel/try to find a solution to my problem. I read that this portal is run by HBS graduate but i find no difference in operations to my travel agent round the street. Ethics and culture is not taught at HBS, the values comes from system you live in, unfortunately the promoters of the company are not inculcated with. Awaiting response. Sincerely, Pakul Chaturvedi