Travel Guru — Cancelled confirmed hotel booking by travelguru.com after 1 week

Address:	Mumbai City, Maharashtra, 400064
Website:	www.travelguru.com

I have booked a resort through travelguru.com with confirmation id TGU[protected] dated 24/11/2016. But, they never shared the contact person and other details of hotel. I sent a mail to their customer support team ([protected]@travelguru.com) on 25th asking details of hotel contact person's name and contact number, but they never respond.

And, after 1 week on 2nd Dec 2016 they mailed me saying that my booking with the hotel is not confirmed. After confirmation of booking from travelguru side how they can tell later that its not confirmed with hotel. How reliable and trustworthy is their service?

I lost my time and money by booking hotel through travelguru.com