Travel Guru — Cheating and Non-refund of payment

Address:

Mumbai City, Maharashtra

I had booked Hotel by making full payment on 23rd April for travel on 1st to 3rd May in Mahabaleshwar.The Travelguru guy confirmed booking.Wheraes on 28th April they called me up at night to inform that the hotel has not honored the booking and gave me a poor option .I rejected the same and they cancelled my booking and informed that they would refund full amount in 3 days.Till last 20 days they are enjoying my payment and I have not got my credit.I had also lost my taxi booking advance as I had to forego my travel.My family was upset as we had nothing to plan at the last minute. This is extremely unprofessional way of handling customer and is cheating .