Travel Guru — CHEATING CUSTOMERS

Address:

Mumbai City, Maharashtra

I had booked a resort in Matheran through Travel Guru and got a confirmation from Agent Shishir that the booking is confirmed. I paid 11, 000 for a resort on 20th Feb 2015. On 23rd Feb 2015, I called the resort to check my reservation, where they said that they do not have such reservations. I was surprised to hear and called up Travel guru to check the status. They mentioned that they will require time to confirm as rooms are not available. I cant believe that executive are so dumb that they fail to inform gst abt the rooms not available. What if I had not called the hotel to confirm? I would have been in a major trouble after reaching there. Later after arguing with them, they offered me an alternative in the sister co. of the resort where I was actually upset with the decision and had left with no option. I had my Anniversary plan for the weekend where Travel gurus have already screwed my plans...