[Resolved]  Travel Guru — Fake Booking and Extremely pathetic customer support.

Address:

Mumbai City, Maharashtra

I'm Priyanka Gupta from Mumbai. I have booked a 2Nights/3Days accommodation for Byke Hotel in Matheran, Maharashtra from 15/03/2014 to 17/03/14. The booking was made on 11/03/2014 from Travel Guru online travel agents. We called them up and one of their executives Mr. Abhinav mathur has booked our tickets. We asked them twice that day as well, if they do really have the available room in BYKE hotel in matheran and he mentioned us very clearly that as per their travel agency quota in that hotel they can provide us the booking. So we paid them complete booking money Rs 9947 on 11/03/14. After two days as well on 13th night we re-confirmed with travel guru about the booking, and they reconfirmed.On 14th luckily I called BYKE hotel and found out there is no booking on my name. So I went to byke's office and they have shown me the mail which they have already conveyed to travel guru on 11/03/14. But still these irresponsible crooks haven't informed me about it. On 14/03/14 when I called them for booking status they still said it's confirmed. How can some one be so fraud. When I told them about everything then they accepted and told me to wait for the solution. I waited for full one day with regular calls to them but they stopped taking my calls, even their customer care does not respond and specially Mr. Abhinav mathur. He should be immediately fired. So there is no one I can call and I don't even know what to do as I know there is no hotel booking and I have to leave on15/03/14. This was the worst behaviour and conduct we have ever received from any travel agency.They should rather close their company and sit at home if they cant take the responsibility of their bookings and moreover cant even keep their customers informed. Sheer I have ever faced.Big Big disappointment. I will surely sue them for the case of forgery and in consumer act. I will give it in all newspapers.