Travel Guru — Hotel Booked through Travelguru.com but no booking was made

Address:	Mumbai City, Maharashtra
Website:	Travelguru.com

I booked one room (Booking date 08.12.2016 Ref: [protected] Hotel Confirmation Number: TGU[protected])
Hotel Utopia, Daringbadi, Orissa for 2 days 20 and 21st December 2016 by paying full amount Rs.2233.00 online.. I was travelling by Car on 20th and on the way when I got Net connectivity I received an email that no room is available and to contact Mrs. Renu over phone. When I contacted Mrs. Renu, she told that no room can be provided but she can try for some alternative after we reach there. On the way it was evening and we were to cross hills amidst dense forest. Since I was travelling by Car with my family, as per locals advise we decided to stay back on the way. Same was informed to Travelguru officials and I confirmed that I will reach next morning and to inform the same to Hotel Utopia. When we reached Daringbadi on 21st morning after travelling 700 kms by road, the Hotel Authorities informed that no room is available.It was not booked since they were not paid by Travelguru.From the hotel I contacted Travelguru when they informed that they will call Mrs. Renu and call me back. That phone never came. Mrs. Renu never came to picture. Ultimately I had to leave Daringbadi without staying there since no accomodation was available. Immediately I sent one email to Travelguru for refund of Hotel Booking amountRs.2233.00 and Driver and Petrol charges etc.The email has not yet been replied.