Travel Guru — Hotel booking not honoured

Hirok Dutta

from Noida, Uttar Pradesh

Website:

www.Travelguru. com

Hotel Booking from Travelguru.com was not honoured to foreign tourist Gene Paul Castillo from Phillipines
reaching mathura at 13th March 2017 Midnight
Hotel Aditya, Mathura, : Sonkh Adda Junction Road, MATHURA 281001, PHONE: 2410098, The hotel said all rooms were full and they donot have online booking system
Called Travelguru at the numbers with no help. Such a same that foreign tourist had to sleep in station. I have attached the picture of the hotel booking and also the post of Paul in Facebook. Travelguru is no even in facebook

+2 photos

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Mar 18, 2017

Updated by Hirok Dutta Booking Reference Number[protected] for Mr Gene Paul Castillo from Phillipines not honoured after he reached Mathura at 13th March 2017 at 1am morning. Hotel Aditya, ADDRESS: Sonkh Adda Junction Road, MATHURA 281001 PHONE: 2410098 denied about any online booking and this tourist has to sleep in the platform of Mathura Station as no other hotels were available. When tried to call Travelguru helpline, noome attended the call, utmost shame.. please refund and update through a refund email.