Travel Guru — Rooms booked but hotel got no information about it

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I booked a room at hotel treebo lakeside inn nanital through travel guru months back but when i reached the hotel the receptionist said they had no information about my reservation. I was so upset as i had my family with me. I was so tensed about it, they spoiled my holiday as i went to relax not to get tensed. Later after a phone call my rooms were sorted out. I got settled in a small room as they said this is all we have got. I had left a message in my booking for the hotel but no one had any idea about my request. I did not wanted to create any scene over there hence i settled on what i was offered.in future i will not trust travel guru. Booking id thank you for booking with travelguru.com. We are pleased to confirm your booking as per the following details:
Hotel : treebo lakeside inn, nainital, india
Booking id. Tgu[protected]