Travel Guru — Sale of wrong hotel and bad behaviour

Website:

www.travelguru.com

I have been cheated by Travel Guru.On 05 November 2016, I was routed through Trip Advisor website to Travel Guru's website for making a booking of Periyar Villa Homestay, Thekkady, Kerala. I made a booking for Periyar Villa Homestay, Thekkady, Kerala through Travel Guru's official website by paying an amount of Rs. 1495/- (Advance credit card payment). My booking ID for this transaction is[protected].

On reaching Periyar Villa Homestay, Thekkady on 23rd November 2016, we got to know that there is no booking confirmation from Travel Guru's end. Infact, we were told that they have no tie up with Travel Guru which means we cannot book Periyar Villa Homestay through Travel Guru's website. Immediately, we contacted travel guru's representative and explained the whole issue. To our surprise, we were told by travel guru's representative to wait for half n hour (when we were tired from our journey and we had no place to stay). Still we waited for a call back from travel guru's end which never came. On receiving no resolution we paid on the spot (Rs. 3500/-) to Periyar Villa for our stay.

After few hours, we again contacted the travel guru's helpline number and again explained our issue. This time we were told that our booking was made for 'Ambadi Junction, Thekkady' instead of 'Periyar Villa Homestay, Thekkay'. Nowhere in our booking confirmation, hotel name is mentioned as 'Ambadi Junction'. In the confirmation email received from Travel Guru's end, hotel name is written as Periyar View, Thekkady.

On top of it, travel guru's representative behaviour was so bad; they knew that some sort of booking mistake has been done by their system. Instead of helping the client, they were disconnecting the call by using old call centre cheap technique of 'Hello Hello your voice is not audible' when we were conversing from past 15-20 minutes. I spoke with 3-4 travel guru representatives and none of them agreed to help. By this time, they had clearly spoiled our holiday and stay at Thekkady.

This is a clear miss from travel guru's end due to which I had to incur an additional expense of Rs 3, 500/-. No where in our confirmation email or during the booking, we were told that booking is being made for 'Ambadi Junction'. Infact it is only through trip advisor we were landed on travel guru's booking page of Periyar Villa Homestay, Thekkady.

We stayed for one night in Thekkaddy and our budget for the night was Rs. 1, 495/- only. Due to this kind of technical fault and poor servicing from travel guru’s end, we had to pay 3, 500/- extra for staying at Periyar Villa Homestay. For your reference, please find attached bill for staying at Periyar Villa Homestay.

I would urge you to please get my 3, 500/- Rs. refunded from travel guru as this is the additional amount which I had to pay for staying in Thekkady.

Regards,
Chandeep Singh Nanda ([protected])