[Resolved]  Travel Guru — TravelGuru is a thief

Address:

Chandigarh, Punjab

Booking ID. TGU[protected] Booking ID. TGU[protected] Went for vacations with my family and booked a hotel through travelguru.com, I was given 100% guarantee on the hotel. Hotel was a 3 star and the condition of the hotel was pathetic When I went to check-in at the hotel, it was in the worst of its conditions. Me, being an outsider to Shimla, went in with the ratings and reviews provided on travelguru site and trusting it, but the hotel was no where even close to what was mentioned on travelguru.com. The hotel room was filthy with dirty linens and carpets and stinky stuff. Besides it was full of insects, garbage on the floors, feathers were out of the bedding. To top all this the hotel staff was not at all cordial, when we checked for this, all they said was this is how we will find status of all the rooms. I called travelguru customer representative from the hotel itself, and they said they would check as to what they can do. I did not even check-in at the hotel. Since, I went with my family, the only way out I could see was to leave the hotel and look for other option which was being looked up by travelguru customer care representative. There onwards, I made several calls to travelguru customer care hoping they would provide us with some solution. Apparently, travelguru customer care representative believed the hotel guys and did not trust us. I already told the customer care representative about to cancel the booking or adjust the amount in some other hotel. Neither the amount was refunded nor adjusted. The customer care representative(Prashant/Vinayak) told that they will help us regarding this. But, no help came and we had to return back to Chandigarh. I expected that what has been shown on the website I will get the same since travelguru is quite trusted brand. But, travelguru could not help and had to return back since I was with females and children, could not compromise security in an unknown city at night. Now, travelguru says we cannot refund the amount as hotel is not giving them, travelguru is a thief, they take the advance and do not provide what they show on their website and then deny to refund. Regards Tejveer Singh