[Resolved] Travel Triangle — aditya grand vacation: false package inclusions | |
Aditya grand vacation travel triangle one of the worst travel agency: manipulative agents and this agency is a harassment to the travel & tourism industry. I am really disgruntled with my trip to mauritius this was suppose to be a time of leisure but it has turned into a disappointing experience. As mentioned in the package inclusions, we had one complimentary lunch at the hotel, when enquired about the same on our last day at mauritius, the management denied us. I reached out to the agency since it was mentioned in our package and they denied us too, stating that was a misprint/a typo in their package inclusion and immediately changed the voucher and sent us. Now this becomes a breach of trust and negligence if this is true it will be escalated to the higher authorities. Am really unhappy with the current situation i have been put in and to shell out an extra amount because of the negligence caused through the agents is completely unacceptable. Moreover they were very rude while communicating the same, i have all the screenshots too can share. Also the manager out there mr ram had the audacity to say "go to consumer court, no one can do anything to me". We were out in a unknown land for a vacation. This kind of behavior from the agency when we are out is not acceptable. They do not care about their customers. They are an agency providing tourism service to a foreign land. If there is a mistake, then why would the customer bear the expenses? My point is - it was confirmed to me repeatedly over phone.. They can check the phone audit.. Now after all this, when the time comes to provide the service, just a simple sorry.. Also very rude behavior while i was talking over phone. It would have been better to own up the mistake and agency or travel triangle bear the cost.. Plz remember, it's not a one time thing. So this is for everybody to be cautious and stay away from such cheaters. Seriously all travelers please do not use travel triangle for making any bookings... Or at least do not depend on aditya grand vacation to make your trip relaxing because all they can do is to give you incorrect packages, over charge you, treat you like #, be unprofessional, make what's app groups to formally communicate about your trip, and if you complain about things mentioned in your package inclusions they can immediately edit the same and resend you stating that was a misprint Was this information helpful? | |
Jun 12, 2019 Complaint marked as Resolved Travel Triangle customer support has been notified about the posted complaint. Verified Support May 02, 2019 Travel Triangle Customer Care's response Hello Padmini, We are sorry to hear about your experience. Please share your Trip ID/contact details, so that we can further look into it. Regards, Aditi | Team TravelTriangle Verified Support May 08, 2019 Travel Triangle Customer Care's response Hello Padmini, Apology for the inconvenience caused during the trip. Our travel agents try to provide only the best of the services to our customers. Regret if your expectations were not met. We have gone through your feedback in detail and have forwarded the same to the travel agent. Thanks for your feedback as it helped us to improve our services. We really look forward to you taking a trip with us again. Regards, Aditi | Team TravelTriangle | |
Add a Comment | |
59%
Complaints
583
Pending
66
Resolved
326
Plot No -29 , 3rd & 4th Floor Dynamic House, Maruti Industrial Complex Sector 18, Gurgaon, Haryana, India - 122015
View all Travel Triangle contact information
Post your Comment