[Resolved]  Travel Triangle — Refund not received after cancellation of the trip from past 1 year

Address:

Dinesh Dhiman Assistant Manager - Sales & Operations - Travel Triangle 29, Maruti Industrial Complex, Sector 18, Gurgaon Mobile: 8800893602

I have booked a holiday package to Andaman via travel triangle and its vendor (Himavat Destination) on Feb 13-2020 paying 17400, later on due to Covid restrictions my trip got cancelled and the travel triangle along with its vendor (Himavat Destination) assured me that the amount paid by me will be refunded back on march 24 -2020 with the cancellation charges even though it was a cancellation due to lockdown all over the country.

Later on even after sending multiple follow up emails no one responded back on the refund. In the month of September travel triangle gave me credit notes assuring that the amount will be refunded by 31 March- 2021 at any cost with out failure and that will be the final date from their side. Now they are changing their words stating that the credit note doesn't have any legal entity and refund amount will be given when ever they have funds. It has been more than 1 .5 year since the trip got cancelled and amount was not refunded back, none of the employees working with Travel Triangle and their vendor were concerned about my money and not even responding back politely. I dropped hundreds of emails requesting for the refund but the response was in very impolite manner. Even when I called them via mobile they were saying that the credit note issued was a fake one and seems like it was issued just to fool the customers I request the respected concerned department officials to look into this issue and help us to get our refund back. I am fighting on this from past one year but couldn't get any resolution.

I have all the details of the payment Invoice, credit note issued by the travel agent, emails. They will always say that they are going to call us back but will never do that, and keeps their phone switched off after seeing our messages or missed calls. I really wan to fight against this company for playing with our hard earned money

below are the people associated with this fraud

[protected]@traveltriangle.com
[protected]@traveltriangle.com
[protected]@himavatdestination.com

Thanks,
Sudhakar [protected]