I had paid yatrify agent Bhavya Sati on 26th May 2022 first installment of 3100/- inr of booking and he said your booking is confirmed in tranquil inn hotel Goa and soon I will receive the voucher. I was relaxed then 3 days before my journey to Goa he called me and said that tranquil inn hotel has some covid cases and the hotel is going to be sealed so he will give me other hotel o[censored]pgraded one, and I agreed in that.
And he shown me some photos of other hotel and asked me extra money for the same. I was unaware that he was lying so I paid 2000/- extra money in his gpay account. Next installment of 8944/- inr I paid on 1st June 2022. One day later I asked directly the tranquil inn hotel about the covid case in his hotel but they said there is not such case here. So then I understand that the yatrify agent was scamming me.
Later they refunded me the 2000/- inr when I make complaint but the hotel they provided me, I was not satisfied with that.
Please take necessary actions, I will make Google review also.
Why he lied me, even after taking the money on time he didn't booked me hotel he promised me.
And when I asked for refund he starts giving the me the terms and conditions of zero cancellation fees that I will not get any amount on cancelling.
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