[Resolved]  Travel Triangle — booking and confirmation complaint

Address:

Esterla Do Mar, Baga Beach

Hello sir/mam,

This email is to raise a fraud complaint against your employee gaurav. I had booked a ticket through him in hotel 'estrela do mar'. Initially on message he rejected for the asked price. But, later on the call, he accepted. I had clearly mentioned him on the call that the booking will be for 3 days for the price of 12k, and i would be checking in early around 9 am, and he accepted that. I asked him for the receipt after payment but he said it's not required in hotel. Later after reaching to the hotel, they asked me for the receipt. I called him many times but his phone was switched off. Also i texted him on whatsapp, and he read those messages and did not reply! I waited outside hotel for 4 hours!! I got the check in at 1.30pm. Later we were asked to check out on 12th at 12pm even though we had booked till 13th. I was asked to pay an extra amount for late check out and another 600 for convenience fee which he had not told earlier. When i enquired he gave unnecessary reasons and said, it is compulsory or else room would not be given. I paid it somehow to get the room, as i was exhausted with this nuisance. I demand that strict action be taken against the employee and refund me back the extra rs. 1000 which i paid. I will wait for the refund for 24 hours, and if not refunded, i will post this fraud of your company in all the social media handles, tagging your company, and the leadership team. After that, wrt consumer protection act, i will file a fraud complaint against your company.