Travel Triangle — Booking ID : 11286719

My booking ref # 11286719 Kerala land package for amounting to : 37, 100/-

WE HAVE HAD A TERRIBLE EXPERIENCE WITH TRAVEL TRIANGLE.

The package was booked for 24th Jan to 29th Jan. I was been directed to Namaskara Travels and was in touch with Krishna, have got my hotel vouchers in time.

All 3 installments were made on due date.

However, the services were not delivered as per the commitment.

My visit to Allepey was scheduled on 28th Jan in Cyrus resort by Tolins hotels. We had reached the resort as per the schedule at around 1:30 pm and was been told there is NO BOOKING in my (SHIVIKA BHATIA) name.

I still had full comfort on Travel triangle and confidently called Mr. Ankit (Namaskara Travels) and Mr. Gaurav (Travel Triangle) and sat peacefully at resort reception thinking that the confusion will get sorted in next 15 – 20 minutes.

Just to remind “WE HAVE BEEN TRAVELLING WITH OUR 1 YEAR OLD DAUGHTER”.

So around 2 pm I called up Mr. Ankit again to check the status and suddenly he stopped answering my calls. After a couple of calls he ansewered the call and started ABUSING saying that “I AM UNWELL AND DON’T BOTHER ME, On asking for resolution he further added “JA JO KARNA HAI KAR LE YAHA PE PHONE MAT KAR, MERE GHAR AAKE MUJHE DEKH LENA” and further abused.

I further reached out to Mr. Gaurav (travel triangle) but of no help. Approximately after an hour or so I got a call from Mr. Harish (namaskara Travels) and informed that some goo[censored]p has happened and there is no room available now in cyrus resort by tolins and further I was been told to search hotel and check-in directly.

Myself being helpless started searching for hotels but due to long weekend none of the rooms were available. I was been given an option to check in some shaddy hotels also which I refused.

Further, I requested your people to shift me to Cochin the same day and get me a hotel there – again I was been told all the hotels are booked. Some how with the help of our driver Mr.Hashim (the only kind human being we met from your team) we could manage to get the hotel.

We reached at 1:30 PM at Allepey and left at 4:30 PM from there to Cochin. My driver helped me book Diana Heights in cochin for which Mr. Harish already confirmed no that rooms are available. I don’t know why I was been told lie here also. Some how, after travelling for about 7 hours in a day we managed to reached Cochin Hotel on 28th Jan. After that no sight seeing was done.

Now, please investigate the entire matter and pay us with the compensation :

1. Abused by your representative Mr. Ankit while seeking for help / solution.

2. No stay at Alleppey (inspite of confirmation)

3. Both the days 28th Jan and 29th Jan were wasted.

4. No sightseeing done either in Allepey or Cochin.

5. We had no car on 29th in Cochin.

IT WAS A TERRIBLLE / HORRIBLE EXPERIENCE WITH TRAVLE TRIANGLE AND MR. GAURAV DIDN’T EVEN BOTHER TO CHECK WHETHER THE STAY WAS PROVIDED TO US OR NOT.

Is this the kind of serives your company is providing.

WE WANT FULL COMPENSATION FOR THE DAYS WASTED AND HARASSMENT WE HAVE FACED.

Unsatisfied customer

Shivika Bhatia

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