[Resolved]  Travel Triangle — Cancellation and Refund

Address:

Gurugram

This is in reference to my booking placed on 9th October for a Bali trip during April'2021 with Happy Holidays. [Booking ID: 7535338]
I have made an advance payment of 10k as a token for the land package.
On the evening of 9th October, I have msged you that I would be required to cancel the trip due to some unavoidable circumstances in my family. These situations were sudden and I have no control over them.
As per the cancellation policy, which says, "Cancellations will be considered only if the request is made within 72 hours of placing an order"...so I have communicated over sms and email within 12 hours of placing the order.

Now I am being told that there cannot be any refund, i "have to" travel to Bali with same agent before 20th Dec'2021.