[Resolved]  Travel Triangle — cancellation charges applied in this corona situation

Trip id is 6783921

Due to pandemic (Corona) issue, all trips are cancelled. I had booked land package from travel triangle (For 10 people) and airlines by my own.

Airlines (Indogo) gave me full refund with convenience fee. However, travel triangle applied cancellation charges.

I paid total rs. 184, 320 for thailand trip. And they refunded only rs. 163, 320.
They deducted rs. 21000 as cancellation charges. This is so ridiculous and not acceptable. I personally didnt want to cancel trip. Thailand and india both cancelled international/local travel. Entire world is going through this situation and you guys are running behind cancellation charges. I didn't bring corona to this world. Please get in touch with china and ask for my cancellation charges and not to me.

I was happy customer of yours, if you really wants to do this to me. I need to further escalate this. And i will have to look for other travel agencies for my future trips.
Please check and refund my cancellation charges as well.

Thanks,
Tushar