I would like to highlight few points;
1. We didn't cancel our Meghalaya trip, the Government of Meghalaya did so and that was not informed to us from your end. I NEVER CANCELLED MY TRIP. Pressurizing us to postpone our trip by charging an arbitrary cancellation fee from your own end is not acceptable.
2. No-one from your travel agency informed me about the situation and travel policy of Meghalaya; it was me who called and asked for a solution.
3. You have mentioned multiple times in the above trail mail that the trip was cancelled from our end - which is not true as it was government regulations that led to cancellation of the trip. I never cancelled my trip.
4. We asked for a full refund, but your agent forced us to reschedule the trip; and we had no option but to agree with it.
5. We planned the Manali trip in June which is scheduled from 29th July-1st August; but looking at the scenario in Himachal Pradesh right now it is not at all safe to travel. The government of Himachal has issued an orange alert and is discouraging tourists to visit the state. We don't wish to risk our life by going on this trip.
Because of the type of service that has been provided from TravelTriangle, we do not wish to postpone this trip again or plan any other trip from travel triangle. Please consider all the above points and provide me the full refund as this is a special case, where traveling to this specific place - Manali for holiday is a threat to my life and to my partner.
Finally, I request a full refund of the booking amount from Travel triangle. In case the Travel Triangle company still faces issues in giving back the refund, I will be forced to take up the matter in the Consumer forum court as 10, 600 rupees is not a small amount to be given up due to non-user friendly policies of your company.
I am really not happy with the customer care experience of TravelTriangle. Was this information helpful? | 
Post your Comment