[Resolved]  Travel Triangle — char dham trip

Address:	Gurgaon, Haryana
Website:	traveltriangle.com

Here’s a long and painful list of negatives of the trip:
The Driver - The Driver was completely unaware of the route and wasn’t accustomed to drive in the hills endangering the lives of all on board (including himself). He didn’t have GPS and kept asking for directions every now and then. Also, he took the wrong route twice thereby delaying the trip
The Vehicle - The vehicle was sub par and didn’t even have an AC due to which the family had to bear severe heat and dust on the way till Dehradun which is a good 3 hour from Haridwar. We were aware that AC won’t be required in Hills, but there was no mention in the itinerary that the passengers would be taken through hell in plains. The passengers had to literally shout and de-board midway to force the travel agency to provide better Vehicle and Driver
The Hotels -
The hotels were all different from what was written in the itinerary uploaded in Travel Triangle. In the final itinerary shared separatley on my email, the final list of hotels was conveniently changed to more than one options along with an option ‘Similar’. Still somehow we made up our mind as Darshan was our first priority not the hotels. But what ensued was nightmare for the travellers.
All the hotels provided were far from actual location.
The Hotel owners kept pegging us for money that was due from the Agent. Infact the Hotel owner in UttarKashi was so hostile, he even refused to provide us proper food and facilities saying the money was very less. We had to offer money from our side for a decent meal. He was so ill mannered that the passengers had to wait for good 45 mins in lobby after a long trip despite furnishing the provided vouchers
The hotels in Barkot & UttarKashi didn’t even have drinking water or jugs available. We had to buy water out of our own pocket.
We were asked to pay 5000 rupees (which we kept as a security with us till trip completion) to the hotel owner in Sitapur on day 8 before leaving
Very bad reputation of the agent Among Hotel owners for not paying up money.
On day 6 in Sitapur, The hotel didn’t even have 4 rooms as promised and provided 1 room in different cottage which was again below average.
The hotel info\voucher for Sitapur wasn’t shared till the last moment despite several reminder calls. Yes we did ask for a change in the hotel just the previous day, but the voucher was still not shared for pre-booked hotel as late as the last day.
Day 7 accommodation was different than day 6 and wasn’t even a hotel, it was a lodge and instead of buffet dinner, we were made to eat out in a dhaba.

Just to ensure that we are fair and just, I am also stating the 4 positives of the trip:
The 2nd Driver and Vehicle were both very good. The driver was really knowledgable and well versed with the trip, kept guiding us throughout. Even he hadn’t received full payment from the agent for the trip
On the last day, when we were stuck in jam and couldn’t make it to Srinagar on time, we were made available of an accommodation halfway in Rudraprayag. But that too was only after calling the agent more than twice and finally showing our dissatisfaction.
The hotel owners in all places (except in UttarKashi) were all polite and humble
All The 4 Darshans of course were all good and made the trip memorable and less painful. (This of course has nothing to do with the Agent).

As you can see from the above points that even from an impartial stand-point, the negatives far outweigh the positives, It needs to be communicated to Vaishnavi Holidays in strict terms to maintain high standards of service and commitment towards its customers and there is no free-pass for those who lack the same

Although, I strongly believe that no material compensation would be sufficient enough to make up for the agony the passengers had to endure throughout the journey, still out of a total package of 1, 64, 000 INR, an amount approximating to minimum 30000 INR is what we estimate to have been cheated upon in terms of promised services.

In such a helpless and hopeless state of mind, I can only request Travel Triangle to help us out here to restore the sense of justice justice for it’s customers as we feel conned, harassed and most of all, humiliated by the whole sequence of events.