[Resolved]  Travel Triangle — company and the agent misled us with huge hidden costs

We booked a trip to Bali. Tickets were booked by the agent on travel triangle. He booked the tickets without baggage allowance and failed to inform us. When we asked he confirmed on email that it will cost INR 3800 but we ended up paying close to INR 19, 000. We've been seeking a refund since it's not our fault. If we knew it would cost us so much we would have cancelled our trip. Travel Triangle confirmed that they will help us with the refund. However, Travel triangle and the agent both haven't resolved our issue yet. We've been trying to reach them over phone and email but they've been unresponsive. We were trying to reach them even while we were at Bali but again they didn't respond.