Hello Team,
As discussed yesterday, I was waiting for a call from you for resolution but didn't receive any calls. I am also trying to reach customer care but it's always busy and not getting any calls from your side. I am summarizing my issue here and expecting resolution within this week as my scheduled trip is on 10th June.
Booking ID: 9041197
Trip: From Delhi to Chopta(Uttrakhand)
Date: 10th June to 14th June
Adult: 6 Child:5
PFA: Itinerary and Fake Flight Ticket(Voucher) received by agent, Payment details (Paid 30K but mentioned 28, 200.)
I have booked this trip from the TravelTringle app as I have booked in the past as well. This time travel agent is "Adventuremania.com" and the agent guy is "Shivam". After all discussion, we finalize the trip with amount "102, 800 INR" plus convenience Fee 180 INR per adult which is total 1080 INR but still in itenary its 1800 INR even i have asked Shivam to correct it multiple times and he said will correct it by using some Voucher, hence I was ok with that. Regarding the payment after final discussion with "Shivam" I have paid 30, 000 INR at the time of booking and we agreed to pay 20, 000 INR when the trip will be started and remaining 50, 0000 INR when we check out from the hotel on 14th June. Now everything was going fine but after a few days, I got a call from the TravelTringle Agent to confirm our trip details, He asked me if we booked any Flight or moving from Delhi, as we haven't booked any flights, I declined for the Flight which is correct, and now the problem started. Immediately, I got a call from Shivam from his personal number(as per him) and he started asking me why you have denied for Flight, because earlier he asked me to say "yes" "If I receive any call from TravelTringle for Flight" but somehow I forgot. Now he started shouting at me and threatening me for the Trip, he said everything will be as per the policy, each and everything will be as per itinerary and will not do any change on it whatever we had discussed and after a few moments he disconnected the call. I called him again and requested him to not spoil our trip as it's a family trip and we have childrens as well, so please let everything go smoothly.
Yesterday, I got ping from Shivam on my whatsapp to "reminder to pay remaining amount" than I called him as we agreed to payment remaining amount 20K when we start the trip and rest when 50k at the time of check out, but he said please check term & payment policy and talk to "TravelTriangle".
We do not have any issue to do full payment but as we discussed and agreed we should stick to it. But as per Shivam's behaviour we all are not comfortable for this trip with this agent as he started creating problems before the trip so definitely he can spoil the whole trip to say "check the policy". So I am requesting you to resolve my concern as there are only few days left for our trip.
Regards,
Amit Kumar
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