Travel Triangle — dubai trip, booking number - 4933903

I had booked a trip to dubai for a group of 6. I was suggested for an sic cab which is economical and budgeted. I agreed to that because the sales agent told me that the coach would be of 8 passengers so you guys are 6, there are high chances that there will be no one accompanying you, so this will be as good as private. I agreed to the option however when i reached there and started the trip, i was getting a minibusses/buses, where space was to be shared with a lot more people. Also, i was told that for the city tour gold/spice souk will be included however the same was not covered (Not even in the city tour). I tried explaining the issue to the agency but no one resolved the issues. Sales team blames operation, operations team inturn blamed sales team. I even wrote emails to travel triangle executive but he never replied. Finally when i gave them the poor rating on the survey email, i recived a call from guy named himanshu. He ws equally empty headed and defensive. Instead of solving the issue, he kept on favouring the agency.