[Resolved] Travel Triangle — false promises and unsafe travel

[Resolved] Travel Triangle — false promises and unsafe travel

P PrasadPM from Bengaluru, Karnataka

While booking so many promises everthing they said yes yes, iternary mentioned different, actual was different. After 10 times follow up they agreed it is a miss from their end but the return is travel triangle points of 500, i don't understand what was the point of agreeing and what i will do this point. Horrible and unsafe journey experience, noone has picked the call during that time. I am shocked to see they do not post the agent feedback if you give below rating, only good ratings they are showing. Was this information helpful? No (0) Yes (0)
Mar 14, 2019 Complaint marked as Resolved Travel Triangle customer support has been notified about the posted complaint. Verified Support Feb 05, 2019 Travel Triangle Customer Care's response Hello Prasad, We are sorry to hear about your experience. Please share your Trip ID/contact details, so that we can further look into it. Regards, Aditi \| Team TravelTriangle Feb 05, 2019 Updated by PrasadPM 3647150 Verified Support Feb 06, 2019 Travel Triangle Customer Care's response Hello Prasad, Thanks for sharing your details. We have made a note of your concern and are working on it now. Be rest assured that we will provide a resolution soon. Regards, Aditi \| Team TravelTriangle Feb 06, 2019 Updated by PrasadPM Thanks for your response, will wait. Let me know your comments. Verified Support Feb 09, 2019 Travel Triangle Customer Care's response "Dear xyz Hello Prasad, Our team has looked into the query & reached out to you to discuss the same. It is unfortunate that you were not satisfied with the resolution offered. We value our customers & equally valuable is their feedback. We assure that your feedback will not go unheard. Hope you'll give us another chance to craft an amazing holiday experience for you in the future. Regards, Aditi \| Team TravelTriangle Verified Support Feb 09, 2019 Travel Triangle Customer Care's response Hello Prasad, Our team has looked into the query & reached out to you to discuss the same. It is unfortunate that you were not satisfied with the resolution offered. We value our customers & equally valuable is their feedback. We assure that your feedback will not go unheard. Hope you'll give us another chance to craft an amazing holiday experience for you in the future. Regards, Aditi \| Team TravelTriangle Feb 09, 2019 Updated by PrasadPM As agreed, the discrepancy was from your end. But only this agreement/apologies and TT points next travel, this is not a mutual resolution. With this horrible experience it is very unlikely I will think of again unless we can have a good conclusion.
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