[Resolved] Travel Triangle — fraud agents/ cancellation policy not visible

Aj200386

from Mumbai, Maharashtra

Address:	110067
Website:	traveltriangle.com

I have booked travel for manali from travel triangle, they booked hotel and bus for me only. Due to some medical issue, i have to cancel the plan. But they are deducting 100% of the trip amount. However i have informed 12 days prior to trip. Both travel triangle and agents are supporting each other not customer.

The hotel they booked for me is sahima mareema cottage, they have 100% refund policy if informed 10 days prior to travel. Also bus have cancellation policy. How come a person pay 23900 for the travel they have not done.

If you have any such policy you have to confirm before payment.

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Jun 26, 2018

Complaint marked as Resolved

Travel Triangle customer support has been notified about the posted complaint.

Verified Support

May 08, 2018

Travel Triangle Customer Care's response Hello,

we are sorry to hear about your experience. Please share your Trip ID/contact details, so that we can further look into it.

Regards,
Aditi | Team TravelTriangle

Verified Support

May 23, 2018

Travel Triangle Customer Care's response Hello Ajay,

Our team has looked into your query and resolved it. Hope all is fine now. We do look forward to make this trip a memorable one for you :)

Regards,
Aditi | Team TravelTriangle