[Resolved] Travel Triangle — fraud company, no standard for trip pricing, worst trip planning
Hitech City, Hyderabad, Andhra Pradesh, India
P[email protected] on Jun 11, 2019
I have just returned from the trip and can't hold to warn people out there to stop making any bookings with travel triangle.
Guys I know this will eat your time but please go through my experience, I don't want anyone to fall in their trap so giving complete details of moments on how they planned to cancel our sightseeing and grabbed money from us.
I will mention each and every fraudster who was involved in arranging the trip and ruining 3days of my life.
I made booking in communication with SAMUEL LETKHOLA (Travel Triangle Holiday Expert) and Arti (Corporate Host Destination who arranges for hotel booking).
The package was quite attractive so we got into the devil's deal and called Samuel (took his number from website) to plan our trip from banglore to ooty. After receiving the itenary, Samuel and Arti called me several times to pay amount asap otherwise the hotel room would not have been available for our us. So I had no choice but paid INR9700 of INR18000 as a booking amount for the trip through card.
They didn't share driver details before so I had to call them many times before leaving for the banglore from hyd. Late night we received driver's detail and were informed that driver will pick up at 9am.
First Day: We reached banglore airport and called driver. He dint arrive there for pickup and told he would be there by 10:30. Thats when we eached out to the first contact of point the trip coordinator MOUIN and asked him why the driver dint come on time when already informed over call. They gave some traffic excuse and finally driver arrived at 10:30 and we left for ooty.
As per the itenary we were to go for Bandipur Safari and discussed with driver about the timings for safari. He lied saying will reach there by 3pm and can take safari. But he took a long route to reach there. He pretended that he doesnt know from where to take safari so we asked many people and reached bandipur safari campus by 5. Now guess what??? The ticket were CLOSED by 4:30!!!
So there was no bandipur safari for us. Again we spoke to trip coordinator "MOUIN" from Local travel agency (Tripaway) and he told will cover bandipur safari on the last day of trip and connected us to his SALES HEAD "Narendra Mourya". This guy has no sense of talking and instead of giving us a solution he blamed us by saying that driver reached airport at 9am but it was your fault you were not at the airport by that time. And when confirmed with driver SHREEDHAR, this driver also lied and took part in their bloody game plan by saying that he was already at the airport at 9am and was waiting for us. We lost our temper but had no choice to go with him.
EVERY NUMBER THAT WAS PROVIDED TO US AS A POINT OF CONTACT IN TROUBLE WAS WRONG OR UNREACHABLE. I tried calling Arti who has given me these numbers but she was also not reachable. Now we had only driver's number and some local coordinator MOUIN.
We then headed to our hotel in Ooty and next what? The driver took a long route to get over to hotel by putting some wrong location across Ooty city.
Can you imagine my partner and I were in a spot where there was no light, no person, no other cab, only thing we could see was DARKNESS and there was no space for going back. We would be killed anytime by wildanimal. We even tried calling hotel but that they dint bother to answer our call.
Somehow we figured out landmark for that hotel and followed it. We reached hotel at 10PM.
Did you calculate we left from banglore at 10:30AM it was 12 hours journey for us. UNBELIEVABLE!!!
Forget about the other view points that were mentioned in the itenary for first day trip (Ooty lake and botanical garden) because of all the above [censored]s that happened because of their blooding planning. Note: Ooty lake and garden closes by 5:30pm This is one more reason why driver dint get us there before 10pm.
Second Day: Before starting the trip at 10am driver asked us to pay the remaining trip amount of INR8000 otherwise he would not take us back. Plus he told us that we have in total 750km free distance for our entire package of which we have already covered 410km on the first day. Once those remaining free km are spent we would be charged extra with 10INR per kilometer. He wasted 30 minutes on this discussion.
We paid him the money in cash and forgot to take receipt for it. He told that toy train to conoor starts at 12 from ooty so he will drop us the railway station. Next??? He did drop us there but the ticket counter was CLOSED for 12pm train. We had no choice but to stand in que from from 11 to 2pm and wait for the train. We reached conoor by3pm and looked for driver as he was supposed to pickup there. BUT as expected he arrived late and we headed for dolphin nose and tea factory. On the way he insisted us to visit some other view points so that he can increase the km distance and late ask us more money. He refused for Sim park visit, golf course, dobadetta peak, wax museam, rose garden. We again spoke to MOUIN, remember the trip coordinator. He again made same story that he will cover those points on next day. (We understood that wouldnt happen).
To make sure driver doesn’t take long route to increase km distance, we followed gps through the journey. Sounds painful? Wait something big is coming..
We wondered in the ooty local market and reached hotel at 10PM. We discussed with driver about next day plan and everything looked improvised,
Third and last Day: As planned last night, we checked out from hotel and headed towards ooty lake but on our way, driver stopped and told that it would take more than 4hours to cover remaining points including the ooty lake, gardens, dobadetta peak and many other. He also added that if we cover these places in ooty and stop for on the way places like pykara falls, kamraj sagar dam and other small view points, we will reach banglore by midnight.. Like every other morning, this was also well ruined and we again had to speak to MOUIN for not staying commited to his words for covering all places on the last day of our trip.
This person turned out to be the head of all rascals, he said that these places cannot be covered. He had guts to ask us to reschedule our flight of 9pm for next day and give him extra INR10000 as 4th day charges would apply after 10PM. Plus we already had a deal of paying them per km 50INR from ooty to banglore drop. Plus driver charges would be there because his service ends at 6PM.
We asked driver to get us at banglore airport before9pm by hook or by crook. We wanted to stop at many points but dint because it would delay our arrival. Driver again took a different route and we dint take any hault and just before banglore airport.. driver stopped the cab and said something new.
Any guesses? He already paid extra for ooty to banglore travel distance but he got something else to add.
He asked us to pay for extra 35km to travel back to his office.
I lost my temper. I mean we paid for the trip that dint have any sightseeing mentioned in the itenary. We paid him for our way back to banglore and he was still trying to make money. He was out of his senses, dint reallize for what he was asking. We stopped the ride there and went to banglore airport on our own.
ENOUGH OF MENTAL TORCHER.
All their website ratings and reviews are fake, so don't fall for them friends.
Complaint marked as Resolved 2019-08-06 17:46:00
[Jun 16, 2019] Travel Triangle customer support has been notified about the posted complaint.
Verified SupportTravel Triangle Customer Care's response Jun 17, 2019
Our team was trying to reach out to you on the provided number but couldn't get through. Request you to share an alternative number or a suitable time on which we could connect with you to discuss this further.
Aditi | Team TravelTriangle
Verified SupportTravel Triangle Customer Care's response Jun 28, 2019
Apologies for the inconvenience caused during the trip. Our travel agents try to provide only the best of the services to our customers. Regret if your expectations were not met. We have gone through your feedback in detail and already reached out to explain the same to you. While we can't offer any resolution that you're looking for, we assure you that your feedback will help us improve our services. And we hope to serve you again.
Aditi | Team TravelTriangle
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