[Resolved] Travel Triangle — Fraudulent Activity/ Not Cancelling Or Rescheduling NOT Returning Money | |
My name is Bidisha Das. I have booked a package of EGYPT for 7days 6nights from 8th November to 14th November, 2020 for 5 people from Travel Triangle. We have booked our flight in EGYPTAIR. My booking ID is 6851752 Because of this COVID situation - Our EGYPTAIR flight got cancelled automatically from their side on 15th of October but we are still ready to go to EGYPT. Now, My Egypt package for 5 people was 2, 81, 500/-.( Per person - 56, 300/-). Among the entire package I have paid 70, 000/- on February 2020. Now, since my flight got cancelled I want to reschedule my EGYPT TRIP but they are saying we need to pay extra depending on the travel date which is completely unethical since we already have a written deal of 2, 81, 500 (For 5 People) from TRAVEL TRIANGLE Since, they are asking us to increase the money we didn't have any choice other than cancelling my EGYPT package. Now, they are not even cancelling & asking us to pay extra amount of 40, 000 per person to cancel. Why should I pay 40, 000 more? When I have already paid 70, 000 to them & want to cancel & get the money back. Either reschedule my EGYPT TRIP PACKAGE on my desired travel date on the same package cost which is 56, 300 per head that was officially decided else cancel my package and refund my RS 70, 000 on an immediate basis. I have all the call recordings with me where they are demanding extra cash. I have all the documents, emails & invoices as well. I also have tried to contact them y no call or response from their end. Was this information helpful? | |
Aug 12, 2021 Complaint marked as Resolved Travel Triangle customer support has been notified about the posted complaint. Verified Support Oct 27, 2020 Travel Triangle Customer Care's response Hello Bidisha, Had a word with my team, As per the agency terms and conditions, the package is non-refundable hence the agency is not liable for any refund. Even though the package is non-refundable, the agency has agreed to reschedule your trip understanding the current circumstances, but providing the same package at the same prices is not possible hence it's completely ethical of the agency to charge the rescheduling fee - Harshit
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Plot No -29 , 3rd & 4th Floor Dynamic House, Maruti Industrial Complex Sector 18, Gurgaon, Haryana, India - 122015
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There were no terms & conditions till we ask the agency to cancel the trip & refund our money. If the trip was non-refundable why didn't you mention the same in the beginning when we booked the trip from "TRAVEL TRIANGLE". There should always be a cancellation policy of every company. If the agency has not shared any document with us during the time of booking they should not impose new rules & regulations - Just to harass the customer or looting them or taking the advantage of the COVID scenario. This is not only unethical but punishable offense since they have neither shared any documents with us mentioning any of the cancellation policy or any terms & conditions. Now I doubt "TRAVEL TRIANGLE" is also a fraud since they are supporting such king of agencies which don't have any governance structure or methodology. Instead of supporting us & helping us returning the money you people are justifying the act of the "AGENCY" who has done wrong. The "AGENCY" till date has not given anything in writing about the rescheduling package or cancellation policy. They haven't even showed us the booking tickets & when I have asked the same from them they are giving excuse & ignoring the same - I want in written then if I reschedule the trip then within how many days I have to arrange the same & also want in written the amount we have to pay for 1st December 2021(If we reschedule). I want supporting documents that where my 70, 000 has been spent & i have the right to know what you people have done with my money. I have all the call recordings for proof. ...But till now no documents from the agency. RIDICULOUS