[Resolved]  Travel Triangle — harassment by saurabh agarwal trip planner. service not provided however charge taken

Address:

Gurugram, Gurgaon, Haryana, 122002

To start with i was dealing with vikas and he organised the trip. The breakup of payment scheduled as discussed with him was as below

Brys cave room rent - 11400 per night - total 22800

Taxi - gurgaon-corbett - gurgaon - 8500

Safari - 5000.

For safari my preference was bijrani gate and it was my clear instruction not to book it if there is some other gate availability. Also as confirmed by vikas that bijrani is not available and i specifically told him not to book any safari for any other gate.

Moreoever i also requested vikas to refer my known taxi operator for the trip. I was asked to speak to mr. Saurabh aggarwal (Vikas supervisor). An extremely shrewd guy with no knowledge of how to talk to customers, also after denying my request he also hung up the call on me. Anyways i decided to go on with the taxi provided and fortunately i did not face any problem.

Safari was not done during the trip however upon checkout i was forced to pay the amount of safari aswell. On speaking with sourabh he again tried to use shrewd statement like safari is for only rs 2800, however it was agreed for rs 5000. Also confirmation recording is available with me.

I have written an email to there senior management however still no resolution has been provided. Now the guy sourabh keeps on writing that only 1200 is refundable even when no safari has been availed