Travel Triangle — Horrible customer service

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Travel triangle

Hi, I just completed my 8 days and 7 nights trip in Sikkim with tourepedia. It was very ok type trip for us despite spending over 1 lakhs (excluding flight). I have booked my flights by myself and hotels also I have only demanded to book those hotels, so the only work which this travel agency need to do was my cab transportation from one place to another including sightseeing. I was very clear since beginning that I need a good driver becoz first of all I was traveling with a 6 year old kid and secondly no matter how good ur itinerary is, i[censored] will not get a good driver then ur whole trip will be disaster. I have communicated the same thing to the salesperson whose name is renuka and she has promised me that I will get the best driver. But I got 6 drivers in my 8 days trip and it was completely horrible experience. Many times we somehow managed to avoid any accident. Drivers were driving so rough that it made the trip so horrible for us. Despite being in such a heavenly place just becoz of the cab and driving thing it made so pathetic experience for us. Only one driver Mr Dasay was good and his car was also in good condition. He is also a very nice person but other than him tourepedia use to take cab from other travel agency and becoz of that no body performs his duty properly. Our tour coordinator Mr Bharat is least bothered about customer's problem. He is just behind the money. I will also not do any booking with travel triangle in the future becoz they r not keeping registered or local travel agency for tour. Tourepedia is not based at Sikkim, they r dependent on other travel agency for cabs in Sikkim. So i will definitely not recommend this agency for tour in Sikkim and specially not when u r planning a trip with family.