[Resolved] Travel Triangle — inconvenience due to mismanagement of tour timing

tanuj saxena

from Lucknow, Uttar Pradesh

Address:

400074

I had booked a 6 day tour to hong kong macau (Hong kong trip id: 3721566). Last day of the tour (I. E 15th may) was in macau but at the last moment they have booked a ferry from hong kong to macau at odd timing of 1315 hrs (Even after specifying the timing as 10-11am before booking the trip). This will reduce my stay in macau leaving us only to rush through the things. Upon asking for changing the ferry time, travel triangle has reverted with sorry for incovenience and nothing beyond it. Pathetic customer service. God knows what all compromises are in the bag before starting the tour on 11th may'19.

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Jun 18, 2019

Complaint marked as Resolved

Travel Triangle customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Travel Triangle Customer Care's response Hello Tanuj,

We are sorry to hear about your experience. We have made a note of your concern and are working on it now. Be rest assured that we will provide a resolution soon.

Regards,
Aditi | Team TravelTriangle

Verified Support

May 16, 2019

Travel Triangle Customer Care's response Hi Tanuj,

Our team had looked into your query & already reached out to discuss the same in detail. Hope your trip went well. Happy to address any of your other travel related queries.

Regards,
Aditi | Team TravelTriangle