I have booked a package to Kashmir for me and my wife from Travel triangle. My booking ID is 885 2621. The agent confirmed all the hotel bookings through vouchers but when I contacted the hotel is directly they refused to to hold any bookings in the name of the agent or Travel triangle or in my name. When I when I enquired about this from the travel agent they were surprised and said that if I would not have informed them then they would not have come to know this before I would have arrived in Srinagar.
It is very sad that just before five days from my trip I am facing these difficulties even after making an advance payment and making advance booking from Travel triangle.
Moreover when I tried contacting my Travel triangle service partner she was not picking my phone and her number is switched off when I call Travel triangle customer care no one is picking the phone and I am not able to talk to the executive and yesterday when I dropped a mail one executive called back and he gave me his number to call whenever there is an issue but now he’s also not picking up my phone. I seriously do not know whom to contact or where should I filed a complaint.
I really urge to the concerned authorities to look into the matter and resolve my hotel bookings at the earliest, I have my package is starting from 15th April to 19th April.
I am really worried about my trip. Please contact Me at [protected] or at my email ID AKSHAY.[protected]@gmail.com. Was this information helpful? |
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