Travel Triangle — Money not refunded for trip booked in Nov 2019 || Booking ID - 6655080

Booked my honeymoon trip through Travel Triangle.
Payment made on 18th Dec 2019 = Rs 80000. Trip dates = 16th Mar 2020 to 20th March 2020.
Request for cancellation made on 8th Feb 2020 because of Covid outbreak. Denied cancellation by agent Dreams Holidays. They said that if cancelled only 40000 will be paid back.
Travel Triangle just got out of the way and asked me to directly communicate with the agent. So, with agreement between me and Agent, we decided to postpone the trip to June.
New date of travel - 22nd June to 27th June 2020. Email sent to me on Feb 27th 2020.
However, obviously we couldn't go in June also because of international travel restrictions and Bali closed for tourism. I was informed that as soon as restrictions are released, Travel Agent would call me for planning the trip within 2 years from the day of opening of Bali. Since then I have been asking them to change my trip from Bali to somewhere else. And there has been no positive response from them. They haven't called me by themselves ever after taking the money.
Bali finally opened in March and I had to call them back to remind them. I asked Rajiv (from Dreams Holidays) to book my trip in April or May or June but he didn't give a ###. He stated that you can't go right now as there are still some restrictions, even though I know that Bali has been opened. I have been following up since March but never gotten positive response.
I asked him in March if the trip could be changed to Dubai. To which he said that he would send me itinerary; however, as expected never called back. Called him again two days later and he seemed to have forgotten about this. Said that he'll call me back as he was driving. Never called again. I called again after a day and he didn't answer.
It is a harassment for me. I don't want to talk to either the Travel Agent now or to Travel Triangle. All I want now is my money back and compensation for the harassment. It's the third year now that I have been patient for and an undue advantage has been taken of that. My friends had told me in 2020 end only to go to social media and post this all; however, I kept a good faith but that didn't help.
Was this information helpful?
No (0)
Yes (0)
Travel Triangle customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Travel Triangle
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    59%
    Complaints
    583
    Pending
    66
    Resolved
    326
    Travel Triangle Address
    Plot No -29 , 3rd & 4th Floor Dynamic House, Maruti Industrial Complex Sector 18, Gurgaon, Haryana, India - 122015
    View all Travel Triangle contact information