[Resolved]  Travel Triangle — my trip to darjeeling

I had booked a darjeeling tour of 3 nights and 4 days with travel triangle (We care holidays). It was the most disappointing and pathetic experience of my life. After reaching njp railway station, the driver came to pick us up at the station as per our itinerary, he was extremely rude and started rushing to darjeeling mentioning that he has to reach darjeeling asap and take a group of passengers back here at the station. Our train reached late and we had not eaten breakfast, we requested him to stop the car at a food joint so that we can eat something and then proceed. He started giving excuses that there are no food joints here and he will stop somewhere on the way. We were very hungry and then we called up our agent we care to inform the same. After my husband spoke to them, the driver got cautious and out of fear he stopped somewhere where we could hardly find anything to eat as we are vegetarians but we managed somehow. After reaching darjeeling, the driver is not aware which hotel he has to take us to, we told him the hotel name and he is asking us where the hotel is. How will we know where the hotel is as we are a visitor and he is a local? He dropped us somewhere in the between telling us that he has to rush, we called up we care holidays but they were of no help. We were continuously calling the we care but they could not resolve the issue ultimately we had to find our own way out. We were disturbed and tired. The second day we care started calling us for the balance payment, we told them that there is network issue and we will make the payment as soon as we reach back kolkata but they started calling us again and again and tuba talat from travel triangle called, when we shared these with her, she started giving excuses mentioning that these things happen when we travel. She was only concerned about the payment and nothing else. The harassment does not end here, we got another car in darjeeling for sight seeings, the driver again was very rude and opportunistic. We was trying to make extra money telling us that he can show us better places that is not included in the itinerary and will charge rs. 800. Apart from this, when we were out for sightseeing the third day, we receive a call from the hotel that we have to check out today, while our package was of 4 days and we were to check out the nest day, we called up we care and again went through harassment because of the agent's mistake. The hotel people changed our because of this as the date was not given to them properly by the agent. It was the most horrible experience of my life, we had gone on a tour and were left to be harassed with just n num ber of calls one after the other only because of the negligence of we care and travel triangle. Please do not make any bookings through them if you do not want to face such unfortunate and disturbing happenings on your trip.