[Resolved]  Travel Triangle — no coordination among agent n tt

Address:

Delhi, Hyderabad, Telangana, 500019

I had enquired for srilanka trip quotes and discussing with tts srilanka agent about details. Initially 4 nights 5days package was suggested. However after looking at the flight schedule and associated cost, i have decided to change it for 5 nights 6 days. Logic was 1 day hotel stay is much economical than flight ticket. I had detailed discussion with tts lanka agent. On request india associate of tt had sent flight quotes for 59k. After paying 59k to tt, i have been informed that prices have gone up. I checked if i could get back my money, to which i have been advised to wait for some time. Same night india associate of tt contacted me n informed that fares have come down and they need my confirmation on email. As the booking was on hold due to fare issue, i have checked the fare but missed on checking dates of travel. Tickets were booked for wrong return date. When i realised this issue, i had contacted india tt agent, to which she asked me to wait for 1 day. Same day i have checked on airline website, it was showing 3.5k change of date charges per person. I thought tt would have some alternative available and didn't submit the date change request. Next day, that too after following up, lazy tt agent informed me that 6k change of date charges per person. 2.5k more per person. Travel triangle staff tries to maximize their commission by looting it's customers. When i questioned why date change request was submitted yesterday itself when charges were low, i got rude answer "we need to follow our procedure". I was pissed off by tt so asked to cancel the tickets, tt again asked for 1 day to submit cancellation request. Because of # service provided earlier i insisted submitting cancellation on same day. I have been informed on email that they have initiated the cancellation. I went on airlines website and found that tickets were not cancelled. I questioned tt, about false confirmation, agent told me, we have initiated the cancellation process and "as per our procedure" it will take time. When i asked about cancellation charges, agent told me "it's airline charges and tt doesn't charge anything". By this time i have realised how unreliable tt is. I insisted on details of cancellation charges. Tt provided 9k+ per person. I again checked website and found tt charging me 2k more than airline charges. I have questioned them again. Now they have agreed that they do get some cut on these transactions. By now i realised tt and staff is much more fraudulent than i have imagined. I have decided to cancel the complete trip by burning a big hole in my pocket (Of rs. 36k). I am paying this price for relaying on travel triangle. So be careful while dealing with these crooks. Always cross-check their quotes with some reliable sources. Ask tt provide details in writing via email only. Read details provided by them very carefully. Always record all telephonic conversation without fail. They do change the version in no time.