Travel Triangle — No Email/Call Response for Trip Cancellation Request Mail, Booking ID : 10022463

Address:

Holiday Triangle Travel Private Limited Plot No - 121 , 2nd Floor, Supreme Cowork, Akash Institute, Bhagwan Mahaveer Marg, Sector 44, Gurugram - 12200

Hi,

We have booked ( Booking ID :[protected] a trip on 10th December, 2022 from Chandigarh to Shmila Manali.

The travel agent Divyanshu Pratap from Ambition destination tour and travel connected with us by taking information from travel triangle and shared an itinerary with us.

We had a chat with Divyanshu prtap on 10th December. We need the same hotel which is mentioned in the itinerary for which he gave us the below confirmation.

Around 11 am on 10th December :

"Main yaha tak bool raha hu payment karne k baad 30 minutes mai aap hotels mai call karke puch lena aapk naam se booking hua hai ya nahi"

We have screenshot of our conversation which we already have shared with Travel Traingle support team.

And once the payment was done around 2 pm, he told us that the hotel is no longer available.

Now, when we tried to reach them by calling to know the exact reason, their number started coming offline.

Later, we had a connect with the owner of this travel agency Ambition destination tour and travel. He said, you can cancel the trip, we wouldn't charge anything from their.

As this looked a clear scam, We initiated the cancellation request on the same day to the travel triangle guide (suhail.[protected]@traveltriangle.com).

He asked all the details in email.

Now after taking all the details in Email, this person from travel triangle is not responding our emails and not picking our calls also.

We have dropped a email to Travel triangle customer care too on the same day, they said, someone will connect with you in 24 hours.

But no one reached out to us. And now, we are not getting any response in that email too.

So From last 3 days, travel triangle have our money that is Rs 19, 500
but they are not initiating our cancel request. Moreover, there is no cancel request in the Application also for the trip.

It looks like our money have been illegally hold by travel triangle and they are not responding us purposely.

We have called their customer care number more then 10 times, but it always auto disconnect and there is no one picking call on that number.

I am not sure, what is their problem in refunding our amount.

I am providing a summary and people associated in it:

Booking ID: 10022463
Booking done from : Nivedita Bhardwaj
Travel Guide from Travel Triangle: Suhail Ahmad (suhail.[protected]@traveltriangle.com)
Travel Partner: Ambition Destinations Tour & Travel C
Divyanshu pratap singh
+91 [protected]

This non responsive ness, is a clear mental harassment from travel triangle side. We have seen similar reviews in google for this agent also.
It looks like a clear fraud case where they took money by showing some itinerary and hotels and later they change it by their own manner.