| Website: | traveltriangle.com |
Hi Travel Triangle Management,
Our trip's Booking ID is 9251866.
Right from day 1 we suffered a lot on this trip.
Day 1: Driver arrived late to pick us up and dropped us in the hotel (The Golden Sand, Calangute) at around 7 am. Receptionist in the hotel said that yatrify agent did not inform us about your checkin and has made no arrangements of your checkin. Yatrify did not ask us or informed us about "Early Checkin" while planning the trip. We were waiting after a 10 hours journey in the lobby of the hotel continuously talking to Abdul from Yatrify to get a room. Yatrify asked us to go out and roam around for 5-6 hrs until some guest leaves the room and it is vacated. We were struggling to get a room hence we went out and had breakfast, yet, after coming back, the room wasn't ready. So we went again and returned by 10:20 am, still talking to agent, at 11 am we got the room.
Sightseeing got delayed as we started 2 hours late. We had to leave forts and continue the rest of the day.
Day 3: We had asked to book a bus which leaves from Goa at 8pm/11:30 pm on 29th, May. Abdul from yatrify booked the bus for 5pm without our consent. When we asked him about rescheduling he asked us to bear cancellation charges of Rs. 1400. We repeatedly told him that we cannot pay for your fault, he said he cant help us any more. While visiting Spice plantation we were continuously talking to Yatrify to get our tickets rescheduled, get some confirmation but Yatrify refused to accept their mistake and provide us the tickets at 8pm.
Our trip advisor from Travel triangle was Ashwini Sharma. She said she will talk to agent and give us some resolution. She didn not call us and stopped attending our calls from Saturday evening. We were repeatedly calling Ashwini but she refused to pick the call and left us all alone with the agent in Goa. We got no cooperation from Ashwini as our advisor.
Ridiculous trip advisor, planning and agent.
We need some compensation in return due to this ridiculous service from Yatrify and Travel Triangle.
Regards,
Asawari Was this information helpful? | 
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